UPDATE ON CORONAVIRUS (COVID-19)
In these unprecedented times, we want to reiterate that the care of our customers, staff and partners is our number one priority and we’re doing everything we can to keep risks to an absolute minimum.
We treat all of our customers and partners as an extension of the Rivus family and we’re committed to supporting each and every person that works with us and for us.
We’ve been working hard to continue to maintain our usual standards of customer service during the current pandemic and have underpinned this with comprehensive measures to minimise any risk from coronavirus (COVID-19). These include:
• pre-empting the latest government guidance and implementing split working patterns for our employees to ensure customers can continue to be serviced;
• limiting travel to what is operationally essential;
• encouraging working from home wherever possible, avoiding unnecessary meetings and giving enhanced support to those who are vulnerable; and
• putting stringent hygiene measures in place at all of our sites, which has included the issuing of guidance to staff, customers & partners, increased cleaning of premises & vehicles with high-grade disinfectant and increased availability of sanitisers.
The impact of these measures, along with others, is being diligently tracked throughout the day by our managers and the Executive Team. A daily formal Executive Board meeting reviews current state and future strategy for continued success in our attempts to minimise disruption to you, our stakeholders and business partners.
We’re pleased and fortunate that what we are doing has enabled us to have minimal disruption within our garage network and an overall employee impact by COVID-19 virus is below 0.05%.
We also understand that particular sectors will find these times more challenging than others – and if this starts to impact on customers’ fleet requirements, we’re always happy to listen and support wherever possible. As the situation in the UK changes, we’ll continue to look at what more we can do to meet your needs.
Lastly, as we move through these unchartered waters together, please do share any feedback that would make your Rivus experience better.
Thank you for your continued support.
Please direct any feedback or questions to firstname.lastname@example.org