New investment in garage networkArticle
Rivus has opened a new flagship garage in Southampton – a move which demonstrates the wider developments taking place throughout the UK-wide network. The brand-new site in Southampton is 60% larger than its predecessor and has the added capability of being able to support HGVs. It also includes conference-standard facilities which customers can use for training events and meetings.
More new garages
There are similar developments elsewhere in the Rivus network, with the Cardiff garage recently being replaced with a larger HGV-compatible garage – meaning both new garages now have multiple HGV lanes, together with turning areas for trailers up to 13-metres, height clearance for double-deck trailers and ample parking space for the largest of vehicles. Rivus will also be opening a second garage in Bristol in the first half of the year – one with facilities to match those of Southampton and Cardiff – and this will be located outside of the city’s new ULEZ (Ultra Low Emission Zone).
The investment in the garage network also means that most Rivus garages are now equipped to service, maintain and repair EVs from major manufacturers – with the remaining garages to follow suit in 2021. To achieve EV-readiness, technicians have embarked on rigorous training programmes to IMI (Institute of the Motor Industry) standards. This technical know-how is underpinned by new diagnostic equipment for EVs, tooling and charging facilities. Diagnostics have also been upgraded for traditional non-electric vehicles, which still make up the majority of commercial vehicles on our roads. This enables Rivus to serve more of the latest model types.
Rivus invests in customer and service experience
The other notable development that’s taken place across the Rivus garage network in recent months is a full rebrand, giving a fresh new identity both inside and out – a look which is no better displayed than at the new Southampton garage.
Geoff Allison, Garage Services Director at Rivus, comments, “The facilities at our new Southampton are a perfect example of how our network is developing from both technical and customer experience perspectives. With a bright clean reception area, availability of refreshments and facilities that you’d typically find in franchised car dealerships, we’re showing that’s it’s now possible to achieve those high standards for commercial vehicles too.”
Geoff adds, “There’s a huge need from fleet operators to have first-class levels of resilience combined with a flexible approach – something which the pandemic has amplified. Our investment in the Rivus garage network will only strengthen our qualities in these areas, together with ensuring a seamless transition to EVs for our customers.”